Frequently Asked Questions
What does McAfee Security Suite include?
McAfee Security Suite is an antivirus and anti-malware suite software, prepackaged as an easy all-in-one, easy-to-use solution that includes features such as anti-virus, anti-spyware and malware protection.
What are the system requirements to run McAfee Security Suite?
The Microsoft Windows and Mac OS system requirements to run McAfee Security Suite can be found here. https://www.mcafee.com/consumer/en-us/store/m0/system_requirements.html
The McAfee Security Suite registration page requires a Spectrum Business email address. I do not remember my Spectrum Business email address. What do I do?
Your Spectrum Business email addresses are created and managed through the Service Management Tool, including password updates.
After I fill out the registration form online for the McAfee Security Suite, what happens next?
You will be redirected to a Download Page and a Terms and Conditions agreement. After agreeing to the Terms and Conditions, the download will be initiated and you may begin the installation process.
Can I install the McAfee Security Suite on all the PCs and Macs in my office?
Each registration is only on one PC or Mac at a time. In order to install McAfee Security Suite on other PCs or Macs, you need to log on to http://pss.twcbc.com from the device you wish to install the software, and complete the registration and download process again using another Spectrum Business email address. You may download a unique install for each Spectrum Business email account you have established.
What if I cancel my Spectrum Business Internet service?
McAfee Security Suite is being offered to you free because you are a Spectrum Business Internet customer. As long as you are a Spectrum Business Internet customer, you can stay protected with McAfee Security Suite, free. If you cancel your Spectrum Business Internet service, you must discontinue the use of the application.
What if I already have another Anti-Virus, or Anti-Spyware software installed on my PC or Mac?
If you are running other anti-virus and/or antispyware software, you need to first uninstall the old software from your PC or Mac, and then download McAfee Security Suite. You do not need to uninstall other anti-spyware software to use the McAfee antispyware application.
What if I have questions about using McAfee Security Suite?
To help users get answers to any questions they may have regarding our products, we recommend going to our support page and navigating to the Security Suite.
What is Spyware?
Spyware and adware are non-viral applications (surveillance tools) that are loaded without the user's knowledge and can monitor computer activity including keystroke tracking and capture, email logging, instant message usage and snapshots. Spyware comes in many shapes and sizes: some are simply an annoyance while others threaten security. Here are some common types of spyware:
• Spyware - tracks information about you, your computer, and your surfing habits.
• Adware - displays unwanted advertising that can slow your computer to a crawl.
• Keyloggers - record every keystroke you make, then steal your passwords and other personal data.
• Browser Hijackers - can change your homepage and search results.
• Remote Access Trojans (RATS) - allows attackers to remotely control your computer.
How does my computer become infected with Spyware?
Spyware and adware can enter a system in several ways, such as through everyday web browsing, unauthorized software downloads, peer-to-peer file swapping, email attachments, instant messaging and chat sessions, bundled with legitimate software installs, and 'drive-by' installs from websites.
What is a Virus?
A computer virus is a form of malicious software also referred to as malware. (Malware is a word derived from the combination of the words malicious, and software).
The forms of malware that anti-virus solutions protect against include the following. (All of these forms are commonly referred to simply as "viruses").
• Viruses - a small program that attaches itself to another program or document and replicates with the potential to cause damage.
• Worms - specifically engineered to make extensive use of email to spread them rapidly.
• Trojans - programs that pretend to be something harmless but have a damaging or otherwise malicious intent.
• Zombies - programs that install themselves on machines, and remain dormant until some external event triggers them into action. Actions could include doing damage, or stealing your information and sending it to some predefined email account, or opening up remote control access portals to your machines.
How do anti-virus solutions work?
Anti-virus solutions provide protection by detecting viruses and disabling or otherwise removing them from your system. Detecting viruses is the job of the anti-virus "engine", which scans your systems, looking for the tell tale signatures of these malicious programs, and once detected, initiates the appropriate action (remove, rename, disable, etc.).
What damage can viruses cause?
A. The type of damage they can do varies dramatically. Some of them do a great deal of damage to files, or even destroy the contents of your hard drives. Others install programs intended to corrupt or steal information from your machine.